How can we help you?
We’re here to answer your most common questions about Oasis Soaps products, ingredients, and policies. Explore our FAQ below for quick and helpful guidance.
Oasis Soaps start with grass-fed tallow, not a detergent base. Tallow is a traditional fat that closely resembles the lipids already in human skin, so the bar cleans without that stripped, squeaky-dry finish. Goat’s milk is folded into the recipe for extra creaminess, then olive oil, coconut oil, castor oil, and kaolin clay round out a cushiony lather that clings to the skin instead of rinsing it bare. That base is the real difference. Fragrance lasts longer because tallow holds scent against the skin. Face bars go further with shea, kokum, cocoa, and mango butters. Purpose-built formulas exist for real skin needs: zinc oxide and calamine in an unscented bar for reactive skin, colloidal oats with lavender and chamomile for a calmer wash, tea tree and activated charcoal when pores need a deeper clean, turmeric and honey when you want a richer face ritual. Each bar is handcrafted, so the recipe stays dense and skin-hugging rather than mass-produced and harsh. You step out clean, soft, and comfortable — not tight, not filmy.
We use as much natural ingredients possible. Every product has its ingredient listing. Some may contain all natural fragrance, and some make contain artificial fragrance. All are skin safe and Prop 65 compliant.
Start with the simplest bar: unscented, no dye. On Oasis Soaps, that is the Zinc Oxide Calamine Soap – Unscented (saponified tallow, goat’s milk, olive oil, palm kernel, coconut oil, kaolin clay, castor oil, calamine, zinc oxide). Zinc oxide and calamine are commonly used on itchy, irritated skin; they do not replace prescribed treatment.
All of our products are hand made in small batches in Clarksville, TN. Nothing is mass produced.
No we do not ship internationally.
Once your order ships, you’ll receive an email with a tracking number and link.
Last updated: September 5, 2026 Thank you for shopping with us. We put care into every bar, jar, and melt we send out. Because our products are handmade personal-care and home-fragrance items, we cannot accept returns for a refund. We can, in limited cases, swap an item that is still sealed and unused. Why we do not offer refunds Soaps, body butters, balms, scrubs, and similar products sit on skin. Wax melts and other fragrance items are also personal-use goods. Once an item leaves our studio, we cannot know how it was stored or whether it was used. For hygiene and safety, we do not take products back into inventory for resale and we do not issue cash, card, or store-credit refunds. When you place an order, you agree that the purchase is final except for the swap option described below and for errors or damage that are our responsibility. What we will swap If you change your mind about scent, color, or product type, you may request a swap when all of the following are true: The product is unopened and unused. The original seal, lid, wrap, or packaging is intact and has not been peeled, cut, or broken. The product is in sellable condition — no melting, leaking, crumbling, water damage, strong off-odors from storage, or other harm. You contact us within 14 days of the delivery date. You have your order number and photos of the unopened item. A swap means we exchange your item for a different in-stock product (or products) of the same purchase price. We do not refund the difference if you choose a lower-priced item. If you want something that costs more, you pay the difference before we ship the replacement. What we will not swap Anything that has been opened, tested, used, or had packaging removed. Items sold as final sale, clearance, or “as-is.” Custom, personalized, or made-to-order products. Gift sets or bundles that have been opened or are missing pieces. Products purchased from a third-party seller or marketplace reseller. Requests made more than 14 days after delivery. Items damaged after delivery because of heat, freezing, moisture, pets, or how they were stored. How to request a swap Email us at [oasissoapsllc@gmail.com] with the subject line “Swap request.” Include your order number, the product you want to send back, and the equal-value product you would like instead. Attach clear photos of the unopened item, including the seal and any labels. Wait for written approval before you ship anything. We will send return instructions if the swap is approved. Do not mail a product back without our approval. Unapproved packages may not be processed or returned to you. Who pays for shipping on a swap If you are swapping because you changed your mind, you pay to send the original item back to us. We will ship the replacement after we receive and inspect the returned product. Return shipping is your responsibility and is not refundable. If we made a mistake (wrong item, missing item, or damage in transit that is reported promptly), we cover the cost of making it right. If something arrives wrong or damaged Please inspect your package when it arrives. If an item is broken, leaking, melted beyond normal warm-weather softening, or is not what you ordered, contact us within 48 hours of delivery. Include photos of the box, packing, and the product. We will replace the item or, if a replacement is not available, offer a different product of equal value. In rare cases where we cannot replace or swap a damaged or incorrect order, we may issue store credit at our discretion. That is the only situation in which we may provide credit. We still do not offer cash or card refunds. Warm weather, melting, and scent Body butters, balms, and wax melts can soften or change texture in heat. That is normal and does not mean the product is defective. Let the item return to room temperature and stir or knead as directed on the label. Scent is personal. Disliking a fragrance after you have opened or used the product is not a reason for a refund or a swap. Cancellations If you need to change or cancel an order, email us as soon as you can. We can cancel only if the order has not been packed or shipped. Once an order is in production, packed, or with the carrier, it cannot be canceled and the no-refund policy applies. Swaps are limited to one request per order unless we agree otherwise. Returned items that fail inspection (opened, used, or unsellable) will not be swapped and will not be shipped back. We may refuse a swap if we reasonably believe the request is abusive or not made in good faith. This policy applies to purchases made on our website. In-person event sales may follow the same rules or the rules posted at that event. Consumer protection laws in your area still apply. Nothing in this policy limits rights you cannot legally waive. Questions We would rather help you find a scent you love than leave you stuck with one you do not. If you are unsure whether an item qualifies for a swap, email us before you open it: [oasissoapsllc@gmail.com] All sales are final. Unopened, unused items may be swapped for equal value.
We accept all major credit cards, PayPal, and secure online payments. We also accept Shop payments.
You can reach us via email or through our website’s contact form for quick assistance.